Brazilian KYC Process Overview
In our Brazilian routes, users must complete a KYC (Know Your Customer) verification with our local payment partner before initiating any ramp transactions.KYC Levels#
There are two KYC levels, each with distinct requirements and limitations:Level 1#
Users must provide their Brazilian Tax ID—either a CPF (for individuals) or a CNPJ (for legal entities)—along with basic personal information such as address and birthdate. This level imposes limits on the maximum transaction amount as well as an accumulated limit based on a 30-day rolling window.Level 2#
Requires the user to upload photos of a valid identity document (RG or CNH) and a selfie. This level provides higher limits and fewer restrictions.Users can complete these levels independently, with the option to upgrade to Level 2 at a later stage.KYC Flow#
To initiate the KYC Level 1 process and create a user, use the Create user or retry KYC endpoint. All required information should be provided in the request body. Level 1 verification begins immediately upon submission.The user's KYC status can be checked via the Get user's KYC status endpoint. Verification typically completes within three minutes. If the validation fails, the same endpoint can be used to retry the process.After successfully completing Level 1, the user can initiate the Level 2 verification by calling the Start KYC level 2 process for a user endpoint. This returns secure upload URLs for submitting the required documents. These URLs are accessible only to our payment partner; neither Vortex nor the user can view the uploaded content.The same Get user's KYC status endpoint can be used to check the Level 2 verification status, which is typically completed within five minutes. Modified at 2025-06-06 10:55:27
